These terms cover the work A.W All Property Maintenance carries out for you and the way we quote, book and invoice that work. By requesting a quote or accepting one, you agree to them. If anything here does not sit right with you, tell us before the job starts and we will talk it through.
Quotes
Quotes are free and there is no obligation to go ahead. We quote on what we can see and on what you tell us about the job, so the more detail you give us up front the more accurate the price will be.
A quote holds for 30 days unless we say otherwise. If we get on site and find something that was not visible or was not mentioned, such as a collapsed section of gutter, a surface that will not take pressure or an access problem, we will stop and talk to you before doing anything that changes the price. We will not add costs to an invoice that you have not agreed to first.
Booking and access
Once you accept a quote we will agree a date with you. You do not need to be home for most jobs, but we do need safe access to the areas we are working on.
Please make sure gates are unlocked, vehicles are moved off the driveway if that is what we are cleaning, pets are kept inside, and we can reach a tap and a power point where the job needs one. If we cannot get access on the agreed day we will have to reschedule.
Your property
Please move or tell us about anything fragile, valuable or easily damaged in the work area before we arrive. That includes pot plants, outdoor furniture, garden ornaments, low hanging shade sails, irrigation fittings, solar lighting and anything loose on the roof.
Windows and doors should be closed before pressure washing. If there is something on the property that is already damaged, loose or failing, point it out to us so it does not get blamed on the work.
Our work
We do the job properly or we do not take it on. If we do not think a surface will come up well, or if something is beyond what we are set up for, we will tell you straight rather than take the money and hope for the best.
Some things simply will not come back with cleaning. Concrete that has been stained by oil for years, paint that has already failed, rust marks and etched surfaces may improve without going back to new. Where we can see that in advance we will say so before you commit.
Payment
Payment is due on completion of the work unless we have agreed something different in writing. We will give you an invoice for every job.
For larger jobs we may ask for a deposit to cover materials that have to be ordered in. If we do, the amount and what it covers will be set out in the quote before you accept it.
Cancelling or rescheduling
Plans change and we understand that. If you need to move or cancel a booking, please give us as much notice as you reasonably can so we can offer the slot to someone else.
We may also need to move a booking ourselves, most often because of weather. Working at height in wind or rain is not safe, and pressure washing in heavy rain is a waste of your money. If we have to reschedule we will contact you and agree the next available date.
Insurance
A.W All Property Maintenance carries public liability insurance and every job we take on is covered by it. Details of the policy are available on request.
Our insurance covers our work. It does not cover pre-existing faults, wear and tear, or damage caused by something that was already failing before we arrived.
Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, we must provide our services with due care and skill, fit for the purpose you told us about, and within a reasonable time.
If we fail to meet one of those guarantees you are entitled to have the problem fixed, and where the failure is major you may be entitled to cancel and get a refund of the unused portion, plus compensation for any reasonably foreseeable loss. Nothing in these terms limits those rights.
Photos of completed work
We sometimes photograph work we are proud of and use it on this website or on social media. Photos are of the work itself and never show anything that identifies you or your address. If you would rather we did not photograph your property at all, just tell us and that is the end of it.
Changes to these terms
We may update these terms from time to time. The version published on this page at the time you accept a quote is the version that applies to your job.
Contact
Questions about any of this can go to alex@awallpropertymaintenance.com.au and we will come back to you.
