Nothing on this site is bought at a checkout and nothing gets posted to you. Every job starts with a quote and finishes with us on site, so this page covers where we work and how a booking actually runs.
Where we work
We are based in the Illawarra and work across Wollongong, Shellharbour, Kiama and the surrounding suburbs.
If you are a little outside that and the job is worth the trip, ask anyway. We would rather tell you yes or no honestly than have you wondering.
How to request a quote
Use the quote form on this website and tell us three things: what service you are after, roughly where the property is, and anything useful about the job. Useful means the length of the driveway, whether the house is single or double storey, how long the gutters have been left, or how far the lawn has gotten away from you.
Photos help a lot. If you can send a couple with your enquiry, we can often quote without needing to come out at all.
What happens next
We come back to you with either a price or a time to come and look, depending on how much we can tell from what you have sent.
For anything at height, anything structural or anything where the surface condition matters, we will usually want to see it in person first. That visit is free and there is no obligation to go ahead.
Scheduling and arrival
Once you accept a quote we agree a day with you and give you a rough arrival window rather than a to the minute time, because jobs before yours can run long.
If we are running late we will let you know. We would rather tell you than leave you waiting around.
Access on the day
For most jobs you do not need to be home. We do need gates unlocked, pets inside, cars moved off any surface we are cleaning, and access to a tap and a power point where the work needs them.
If we turn up and cannot get access, we will have to rebook, so a quick check the night before saves everyone a wasted trip.
Weather
Some work is weather dependent. We do not put ladders up in strong wind and we do not pressure wash in heavy rain, because neither is safe and neither gives you a good result.
If the forecast turns we will call you and move the booking to the next suitable day.
Contact
Anything you are not sure about, email alex@awallpropertymaintenance.com.au and ask.
